TERMS AND CONDITIONS
Visa, MasterCard, Discover, American Express. Sorry, no CODs, no personal checks accepted.
OUT OF STOCK ITEMS
In most cases, if an item on your order is out of stock, we will ship the stocked items and send the backorder when it arrives at no additional charge. We will attempt to notify you via email should this situation arise. If you wish to override this policy, please indicate this in the "order comments" field at the end of online checkout.
Shipping charges applied to orders are usually accurate. We reserve the right to notify the customer if actual charges are not accurately depicted on this website. Please call or email if you have any questions.
No in-store returns will be accepted without a receipt. Any unused items may be returned within 30 days for an exchange or refund, less shipping charges. A 15% re-stocking fee may apply.
Perishable items including yeast, hops, grains, malt extract, canned fruits, honey, and all other consumable ingredients cannot be accepted for return, and will not be refunded.
The customer is responsible for return shipping costs unless we have made an error, or an item arrives damaged or defective. In the event of an error or a damaged/defective item, Southwest Grape & Grain will be responsible for the cost of ground shipping only, and only for returns made within 30 days of the purchase date.
Please contact us on all returns. Unauthorized returns may be refused and not refunded. If determined that a returned item was previously used, we reserve the right to void the refund.
Yeast, especially liquid yeast, is susceptible to cell-count degredation from exposure to temperature extremes. As such, we cannot guarantee 100% viable yeast. When using liquid yeast, always pitch a starter if you're unsure of your supply chain handling. Better safe than sorry. Keep in mind, it's always good to maintain a few packets of quality dry yeast in your refrigerator as backups. Fermentis and Danstar make a multitude of excellent yeasts that last for over a year if refrigerated. It's a very cheap insurance policy!